FAQ
Frequently Asked Questions
What products do you sell?
Our current catalog primarily consists of bedding products, including:
- Fitted sheets;
- Flat sheets;
- Pillowcases;
- Duvet covers;
- Duvet sets;
- Sheet sets;
- Adult bedding sets; and
- Kids bedding sets.
What materials are your products made from?
Material depends on the individual product.
Our current collection includes products made from materials such as:
- 100% European flax linen;
- 55% European linen and 45% long staple cotton;
- 100% cotton;
- Cotton percale; and
- 100% brushed cotton.
Always check the applicable product page for the exact composition.
Are linen and linen-blend products the same?
No.
Some products are made from 100% linen / European flax, while other products use a linen-cotton blend, including products described as 55% European linen and 45% long staple cotton.
The product page specifies the applicable material.
What does a duvet set include?
Contents depend on the individual product.
Many duvet sets include:
- One duvet cover; and
- One pair of pillowcases.
However, pillowcase size and quantity may vary by set size.
Always review the specific product page.
What does a sheet set include?
Some current sheet sets include:
- One fitted sheet;
- One flat sheet; and
- One pair of pillowcases.
The product page controls if a particular product differs.
Does a duvet cover include a duvet insert?
Not unless expressly stated.
A duvet cover, by itself, normally refers to the removable textile cover rather than the duvet filling or insert.
Do not assume a duvet insert is included merely because one appears in product photography.
Do fitted sheets fit deep mattresses?
Certain fitted-sheet product descriptions state that they fit mattresses up to 16 inches deep.
This specification should only be relied upon where it appears on the individual product page.
What sizes do you sell?
Sizes vary by product and may include:
- Crib;
- Cot;
- Twin;
- Twin / Twin XL;
- Full;
- Full / Queen;
- Queen;
- King;
- King / Cal King; and
- California King.
Always review the actual measurements on the product page.
Why does a product mention a UK equivalent size?
Certain product descriptions may state that a UK size equivalent is supplied for the selected size.
Where such wording appears, review the actual dimensions shown for the product before purchase rather than relying solely on the size name.
How do linen products feel?
Linen naturally has a more textured appearance than some cotton fabrics.
It may show natural slubs, creasing, and slight yarn irregularities.
These can be normal characteristics of linen.
Are the products prewashed?
Many of the linen, linen-blend, and cotton products in our current catalog are described as prewashed.
Please check the individual product description because specifications vary by item.
What does “200 thread count” apply to?
Certain cotton and brushed-cotton duvet sets are described as 200 thread count.
This does not mean that every product on the Website has the same thread count.
Are your kids bedding products suitable for babies?
Our current kids bedding product descriptions state that applicable products are suitable for children over 12 months.
Customers must follow the age guidance shown on the individual product page.
What sizes are available for kids bedding?
Our current children's bedding includes crib/cot and twin configurations depending on the product.
Some current listings specify:
- Crib duvet cover: approximately 47 x 55 inches;
- Crib pillowcase: approximately 18 x 24 inches;
- Twin duvet cover: approximately 68 x 90 inches; and
- Twin pillowcase: approximately 20 x 29 inches.
Always use the individual product listing as the final specification.
How do kids duvet covers close?
Closure depends on size and product.
Certain crib-size kids duvet covers use an internal flap.
Certain twin-size kids duvet covers use button closures.
Where a kids product includes buttons, customers should follow the product-specific instruction to ensure the buttons are securely fastened inside.
Do adult duvet covers have ties?
Certain adult duvet-cover descriptions specify inside corner ties designed to help hold the duvet insert in place.
This feature is product-specific.
Do adult duvet covers have buttons?
Some linen duvet covers in the current catalog are described as having coconut shell button fastenings.
The individual product description determines whether this feature applies.
Can colors vary?
Yes.
Lighting, photography, screen settings, textile texture, and dye lots may cause slight differences.
Can dimensions vary slightly?
Yes.
Reasonable variations can occur through textile production, cutting, sewing, or manual measurement.
How long does processing take?
Orders are normally processed within 3–7 business days, and generally no later than 30 days after the order is placed, unless otherwise stated.
What payment methods do you accept?
We currently accept:
- Major credit cards;
- PayPal; and
- Apple Pay.
What is your return period?
Eligible products may generally be returned within 30 days after delivery, subject to our Returns & Refund Policy.
How do I contact you?
Email: service@okbangs.com
Phone: +86 177 4115 7375