RETURNS & REFUND POLICY
Returns & Refund Policy
Last Updated: October 7, 2026
This Returns & Refund Policy applies to products purchased through okbangs.com.
Nothing in this Policy limits any consumer rights that cannot lawfully be waived.
1. 30-Day Return Period
Eligible products may generally be returned within 30 days after delivery.
The 30-day period begins on the date the package is shown as delivered, unless a different period is required by applicable law.
For a standard change-of-mind return, products should generally be:
- Unused;
- Unwashed;
- Unworn;
- Free from stains, odors, hair, or other contamination;
- Unaltered;
- In resalable condition;
- With original labels or tags where applicable; and
- Returned with original packaging where reasonably possible.
Proof of purchase or an order number may be required.
2. Bedding Hygiene Conditions
Because our products include sheets, pillowcases, duvet covers, and bedding sets that come into direct contact with the body, reasonable hygiene-related return conditions may apply where permitted by law.
Products that have been:
- Slept on;
- Washed;
- Used;
- Stained;
- Soiled;
- Altered;
- Damaged through use; or
- Returned in an unhygienic condition
may not qualify for a change-of-mind return.
These conditions do not affect rights relating to products that were defective, damaged, incorrect, incomplete, or materially nonconforming when delivered.
3. Kids Bedding Returns
Kids bedding products are also subject to the hygiene conditions above.
For health and hygiene reasons, used or washed children's bedding may not qualify for a standard change-of-mind return where permitted by law.
This does not affect remedies for defective, damaged, incorrect, unsafe, or nonconforming products.
4. Damaged, Defective, Incorrect, or Incomplete Products
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect;
- Missing a listed component; or
- Materially different from the product description,
please contact us as soon as reasonably possible.
We may request:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of packaging or labels; or
- Other reasonable information needed to review the claim.
Depending on the circumstances, an appropriate remedy may include:
- Replacement;
- Reshipment;
- Full refund;
- Partial refund; or
- Another remedy required by applicable law.
5. Set Contents
Our bedding sets do not all contain the same components.
Depending on the product, a set may contain:
- A duvet cover and pillowcase or pillowcases;
- A fitted sheet, flat sheet, and pillowcase or pillowcases;
- A duvet cover, fitted sheet, and pillowcases; or
- Another combination expressly stated on the product page.
A return will not be considered justified solely because a customer expected an item that was not listed as included on the applicable product page.
This does not affect rights where the delivered product is missing a component that was expressly included in the product description.
6. Size Selection
Our products are available in different sizes, including depending on the product:
- Crib;
- Cot;
- Twin;
- Twin / Twin XL;
- Full;
- Full / Queen;
- Queen;
- King;
- King / Cal King; and
- California King.
Customers should review the actual measurements and size information shown on the individual product page before ordering.
Size names can vary between countries and manufacturers.
Selecting an incorrect size does not make the product defective.
Eligible unused products may still qualify for return under this Policy.
7. Minor Measurement Differences
Textile products may have small dimensional variations due to:
- Cutting;
- Sewing;
- Fabric behavior;
- Washing or prewashing;
- Production tolerances; or
- Manual measurement.
Reasonable measurement differences do not necessarily constitute a defect.
8. Color and Pattern Differences
Actual product color may vary slightly from Website images because of:
- Lighting;
- Photography;
- Display settings;
- Screen calibration;
- Device differences;
- Fabric texture;
- Dye lots; or
- Production batches.
Pattern placement may also vary because textile panels are cut from larger patterned fabrics.
Reasonable variations of this kind do not necessarily constitute defects.
9. Material Characteristics
Natural textile materials may have inherent variations.
For example, linen may naturally show:
- Slubs;
- Slight texture variations;
- Creasing;
- Irregular yarn characteristics; or
- Small differences between batches.
These characteristics can be normal features of linen and do not necessarily indicate a defect.
10. Return Request Procedure
To request a return, contact:
Please provide:
- Your name;
- Order number;
- Product name;
- Reason for return; and
- Photographs where relevant.
Do not send products directly to our company business address unless we specifically instruct you to do so.
The return address may be different from our company contact address.
11. Return Shipping
For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law.
Where the return is caused by our error, including an incorrect, damaged, or defective product, reasonable return shipping costs will be handled as required by applicable law.
12. Refund Processing
Approved refunds will generally be returned to the original payment method.
Depending on the payment method, processing by your bank, credit-card issuer, PayPal, Apple Pay, or another payment provider may require additional time.
13. Exchanges
Exchanges depend on product and size availability.
If a direct exchange is unavailable, we may request that you return an eligible product and place a new order.
14. Order Cancellation
Please contact us as quickly as possible if you wish to cancel an order.
We cannot guarantee cancellation after an order enters processing, fulfillment, or shipment.
15. Mandatory Consumer Rights
Nothing in this Policy limits mandatory rights relating to:
- Defective products;
- Unsafe products;
- Products that do not match their description;
- Incorrect products;
- Missing items;
- Statutory warranties; or
- Other consumer protections that cannot lawfully be waived.
16. Contact
Shenzhen Xinyuan Chengzhen Technology Co., Ltd.
Email: service@okbangs.com
Phone: +86 177 4115 7375
Website: okbangs.com