SHIPPING POLICY

Shipping Policy

Last Updated: October 7, 2026

This Shipping Policy applies to purchases from okbangs.com.

1. Processing Time

Orders are normally processed within 3–7 business days after they are placed.

Unless otherwise stated on the applicable product page or communicated to the customer, processing will generally be completed no later than 30 days after the order is placed.

Processing time does not include carrier transit time.

2. Business Days

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

3. Processing Delays

Processing may take longer because of:

High order volumes;
Promotional periods;
Holidays;
Product availability;
Payment verification;
Fraud prevention;
Address verification;
Carrier limitations;
Customs requirements; or
Events outside our reasonable control.

Where required by applicable law, customers will be offered an appropriate remedy if an order cannot be fulfilled within the applicable period.

4. Shipping Destinations

Available destinations are shown during checkout.

We may restrict shipment to particular locations because of:

Carrier restrictions;
Customs requirements;
Sanctions;
Import restrictions;
Legal requirements; or
Operational limitations.

5. Shipping Charges

Shipping costs are generally displayed during checkout before an order is submitted.

Charges may vary based on:

Destination;
Package weight;
Product quantity;
Order value;
Shipping method; or
Promotional offers.

6. Delivery Estimates

Delivery times are estimates unless expressly guaranteed otherwise.

Carrier transit may be affected by:

Weather;
Customs;
Holidays;
Transportation delays;
Peak periods;
Government actions; or
Local delivery disruptions.

7. Tracking

Tracking information may be provided once the order has shipped.

Tracking may require some time to become active after shipment data is transmitted to the carrier.

8. Shipping Address

Customers must provide an accurate and complete address.

Please verify:

Recipient name;
Street address;
Apartment or unit;
City;
State or province;
Postal code;
Country; and
Telephone number.

We cannot guarantee that an address can be changed after fulfillment begins.

9. Split Shipments

An order containing multiple bedding items may be shipped in separate packages.

Separate tracking numbers may therefore be provided.

10. Customs, Duties, and Import Taxes

International orders may be subject to:

Import duties;
Customs charges;
VAT;
Brokerage charges; or
Other government fees.

Where such charges are not collected at checkout, they may be charged by the destination country's authorities or carrier.

11. Lost Shipments

If a shipment appears to be lost, contact us.

We may ask you to:

Confirm your address;
Review tracking;
Contact the carrier;
Check with household members or neighbors; or
Provide other reasonable information.

12. Packages Marked Delivered

If tracking states that the shipment was delivered but it cannot be found, please check:

The delivery location;
Mailbox;
Front desk or reception;
Household members;
Neighbors; and
Carrier delivery records.

13. Contact

Email: service@okbangs.com
Phone: +86 177 4115 7375